Frequently asked questions

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general

  • Every day: 04.30am until midnight, except Christmas & New Year's Day.

    The FS Team are available:

    Monday - Thursday:             08.00 until 20.00 

    Fridays:                        08.00 until 18.00

    Saturdays:                      08:00 until 16.00

    Sundays:                   08.00 until 16.00

  • The minimum age is 16 years old. If you are younger than 18, we will need written consent for you to use the gym from a parent or legal guardian. Unfortunately, you are unable to use certain equipment or attend our group classes.

  • We have newly renovated, fully equipped changing rooms with showers, complimentary towels, hair dryers, straighteners and lockers with keys provided for your convenience. 

tours, trials, day passes & pay-as-you-go

  • Sure! Feel free to pop in, a member of the team is usually available. Alternatively, please email us and let us know which day(s)and time(s) would be convenient for you and we will book you in.

    BOOK A TOUR

  • Yes! A member of the FS team is available:

    Monday - Thursday:             08.00 until 20.00 

    Fridays:                         08.00 until 18.00

    Saturdays:                      08:00 until 16.00

    Sundays:                   08.00 until 16.00

    Please register your details and feel free to pop in for a tour or free gym/class trial between these times. A space is usually available for our group classes if you would like to participate however, to guarantee a place, we would recommend making a reservation in advance.

    BOOK A TOUR

    Alternatively, for tours or gym/class trials outside of these hours, please register your details plus the date and time that you would like to attend and we will arrange for a member of the team to meet you.

    If a member of the team is not available upon arrival, please log in on the iPad at the reception desk.

  • Yes. Our day passes cost £15 per day. These can be purchased upon arrival or by downloading the GloFox app and registering at Fitness Space Wimbledon.

  • No, unfortunately we are unable to offer pay as you go classes except Reformer Pilates and you are unable to attend our group classes via third-party vendors. 

    See more about Reformer Pilates

ADDITIONAL SERVICES

  • We would be more than happy to schedule some time with one of our personal trainers for a complimentary initial consultation. During the consultation, we can discuss your fitness goals, put together a personal training program specifically for you and demonstrate how to use the equipment and perform any prescribed exercises correctly. This will take approximately 30 minutes depending on your requirements.

  • Absolutely, PT is our speciality! If you're new to the gym and/or personal training, our PT introductory package will give you 3x PT sessions for just £99. Please speak to a member of the FS Team.

memberships

Not all of our available memberships are listed on the website. Please let us know if you have any questions or specific requirements and we will try our best to accommodate you. 

  • Yes, however this option is not available to online joiners so we will need to set this up manually either in person, by phone or via email.

  • We certainly do!

    We offer discounted memberships for NHS, armed forces, local authorities and students however, please note that a valid ID or NUS card must be submitted within 7x days of joining, proving eligibility.

    We offer a discounted corporate membership to the majority of locally based businesses, and our memberships are also available via GymFlex and My Gym Discounts. Please speak to your HR department to check if we have an agreement in place or contact us directly if you would like to set this up.

Changes, upgrades, freezing and cancellations:

  • If you decide to join, you will receive a 14 day 'no quibble' cooling 

    off period from the date your membership starts so you will be able to access the facilities and decide if it's the right fit for you. If not, just let us know via email within 14 days and we will cancel your membership and give you a full refund!

  • You can upgrade or renew your membership to take advantage of a promotional offer at any time, just send us an email and we will set this up for you. *In most cases, this will be applied from your next payment due date. 

  • You are able to freeze your membership due to injury/illness or pregnancy however please note that proof will be required. 

    In addition, all members are able to freeze their membership up to 3x month per annum however please note that the 'minimum' period that we are able to freeze your membership is 1x month and any period that your membership remains frozen will be added onto the end of your contract if you are still within the minimum term.

  • If your 14-day cooling off period has expired, please email us and we will try our best to help you or refer to the terms and conditions of membership. 

    *All changes, freezing and cancellation requests must be made in writing via email to wimbledon@fitness-space.co.uk.

OTHER

  • No problem! Just send us an email and we will get back to you as soon as possible.

    CONTACT US